Support

Email us and a person will reply within two working days.

Please include your device, app version and the email on your account. Never send your password.

Common questions

I can’t sign in

Use the same method you signed up with: email or Google. If you signed up with email, check your inbox and spam folder for the confirmation email. Still stuck? Email us from the address on your account.

How do I connect to my instructor?

Ask your instructor for their NextTurn QR code or invitation link. Scan it or open the link, check the school name, then confirm. Some codes need your instructor to approve you first.

How do I invite a learner?

Open Learners, then Invite learner. If they are with you, show the QR code. If not, share the link. You approve school code requests in Learners.

I asked to move a lesson. Why hasn’t it changed?

Learners send booking, change and cancellation requests. The lesson only changes when your instructor accepts the request.

I’m not getting notifications

Check notifications are allowed for NextTurn in your device settings, and that Focus or Do Not Disturb is off. Then open NextTurn once so it can update your device.

How do I cancel a learning plan?

On iPhone or iPad, open Settings, tap your name, then Subscriptions. On Android, open Google Play, then Payments and subscriptions. You keep access until the end of the period you paid for.

Can I get a refund?

Apple and Google handle refunds for learning plans. On Apple, use reportaproblem.apple.com. On Google Play, use your order history. If a refund is made, the matching Holiday fund credit is reversed.

How does the Holiday fund work?

NextTurn is free for instructors. When a learner pays for a learning plan, 30p from every £1 goes to their instructor’s Holiday fund. It is money for time off. Lesson payments are never included.

How do I delete my account?

Open Settings, then Privacy, then Delete account. Cancel any learning plan first. The privacy policy explains what is removed and what a school keeps.

Privacy

Read how we use your data in our privacy policy.