Privacy policy
NextTurn helps learner drivers and driving instructors plan lessons, practise and keep in touch. This policy explains what personal data we use, why, who we share it with and the choices you have.
Who we are
NextTurn is run by Ghangal LTD, a company in the United Kingdom. Ghangal LTD is the controller of your personal data for the NextTurn apps for iPhone, iPad and Android, the web app at app.getnextturn.com and this website.
Driving schools and instructors also decide how they use the learner records they keep in NextTurn. For those records, the instructor or school is a separate controller and we act on their instructions.
Questions about privacy: privacy@getnextturn.com.
What we collect
| Data | Examples | Where it comes from |
|---|---|---|
| Account | Name, email address, account type (learner or instructor), sign-in method | You, or Google if you sign in with Google |
| Setup answers | Driving experience and gearbox type for learners; school or trading name and tuition type for instructors | You |
| Contact details | Phone number, emergency contact | You, or your instructor |
| Lessons | Bookings, requests, pickup and drop-off points, prices, cash or payment choice, attendance | You and your instructor |
| Learning records | Lesson plans, skill assessments, feedback, practice results, notes | You and your instructor |
| Messages | Messages between a learner and their instructor | You and the other person |
| Photos | Images you choose to upload, such as a driving school logo | You |
| Location | Saved pickup locations; your device's location during live lesson sharing, if you turn it on | You and your device |
| Purchases | Learning plan subscription status, renewal dates, refunds | Apple or Google |
| Holiday fund | Fund balance, credits, refunds, transfers and your time-off goal (instructors only) | Our records and our payment provider |
| Device and usage | Device model, operating system, app version, push notification token, screens viewed, features used, crash reports | Your device |
| Support | What you tell us when you contact us | You |
We never see your card or bank details for learning plans. Apple or Google handle those payments. We do not collect driving licence numbers.
How we use it
- To run NextTurn. Creating your account, connecting learners with their instructor, bookings, plans, practice, messages and notifications. Legal basis: our contract with you.
- To run learning plans and the Holiday fund. Checking your subscription, giving you access, and crediting 30p from every £1 paid for a learning plan to the instructor's Holiday fund. Legal basis: contract, and legal obligation for tax and accounting records.
- To keep NextTurn safe and working. Finding crashes and errors, stopping misuse and protecting accounts. Legal basis: our legitimate interest in a secure, reliable service.
- To improve NextTurn. Understanding which features people use so we can make them better. Legal basis: your consent where the law requires it, otherwise our legitimate interest. You can turn this off at any time.
- To help you. Answering support requests and sending important service messages. Legal basis: contract and legitimate interest.
- Location and notifications. Only after you allow them in your device settings. Legal basis: your consent. You can turn them off in your device settings.
We do not sell personal data. We do not use it for advertising, and we do not track you across apps or websites owned by other companies. We do not use your data to make automated decisions that have legal or similarly significant effects on you. App practice results never change an instructor's driving assessment.
What other NextTurn users can see
- Your connected instructor sees your name, contact details, lessons, shared plans, practice results, pickup locations and messages.
- Learners see their own lessons, plans, learner-facing feedback and messages from their instructor. Instructors' private notes are never shown to learners.
- Learner personal notes stay private to the learner.
- An instructor sees their Holiday fund total and its activity. They do not see your payment details.
Ending a connection removes the other person's live access. Earlier lesson history stays with the school's records.
Who we share it with
We use trusted providers to run NextTurn. They only use your data to provide their service to us, under contract.
| Provider | What for | Where |
|---|---|---|
| Supabase | Database, sign-in, file storage and server functions | London, UK |
| Vercel | Hosting the website and web app | UK, EU and US |
| Expo | App updates and delivering push notifications | US |
| Apple and Google | App stores, subscriptions, push notifications and Sign in with Google | US and other countries |
| Google Maps Platform | Address search, pickup map previews and travel times | US and other countries |
| Sentry | Crash and error reports | EU |
| PostHog | Product analytics | EU |
| Google Analytics | Website and app usage statistics | US and other countries |
| Payment provider | Holiday fund transfers to instructors | UK and EU |
When data leaves the UK, we rely on UK adequacy regulations or the UK International Data Transfer Agreement or Addendum to protect it. We may also share data when the law requires it, to protect people's safety, or if NextTurn's business is sold, in which case this policy keeps applying.
Cookies and analytics
The website and web app use cookies and similar storage to keep you signed in and remember your settings. These are essential. We only use analytics cookies on the web if you accept them, and you can change your choice at any time. In the apps, you can turn off usage analytics in Settings. Crash reports do not include your messages or notes.
How long we keep it
- Account data: until you delete your account.
- Lesson history kept by a school: as long as the school needs it for its records. After you delete your account, your name and pickup details are removed from it.
- Purchase and Holiday fund records: six years after the end of the financial year, for tax and accounting.
- Crash reports and analytics: up to 13 months.
- Support emails: up to two years after we close the request.
- Backups: up to 30 days.
Deleting your account
In the app, open Settings, then Privacy, then Delete account. We delete your sign-in, personal notes, practice results, contact details, saved pickup locations and availability. Your messages are replaced with “Message removed”. Lesson records a school must keep are anonymised as “Deleted learner”. If something must be finished first, such as an unpaid Holiday fund transfer, the app tells you.
Deleting your account does not cancel a learning plan subscription. Cancel it first in your Apple or Google account settings. If you cannot open the app, email privacy@getnextturn.com from the address on your account.
Your rights
Under UK data protection law you can ask us to:
- give you a copy of your personal data
- correct data that is wrong
- delete your data
- limit how we use it, or object to how we use it
- send your data to you or another service in a common format
- stop using it where we rely on your consent
Email privacy@getnextturn.com. We reply within one month. If you are unhappy with our answer, you can complain to the Information Commissioner's Office at ico.org.uk.
Security
Data is encrypted when it travels and when it is stored. Access is limited by account and school, and checked by our database for every request. No system is completely secure, so please keep your sign-in details private and tell us if you think your account has been used by someone else.
Age
NextTurn is for people aged 16 and over. We do not knowingly collect data from younger children. If you think a child has given us data, email us and we will delete it.
Changes to this policy
We will update this page when our use of data changes, and change the date at the top. If a change is important, we will tell you in the app before it applies.